We are here to help with questions about Private Vault, how our site explains photo and file protection, privacy rights, and technical issues on our pages.
Last updated: May 19, 2026
Private Vault provides educational content and interactive presentations about hiding personal photos, videos, documents, and app-related private content. If you need assistance, we welcome your message.
General support & product questions
support@privatevault.app
Privacy & data requests
privacy@privatevault.app
Legal & terms inquiries
legal@privatevault.app
We aim to review and respond to most messages within 2–5 business days. Privacy-related requests may require additional verification and can take up to 30 days where permitted by applicable law. Messages received on weekends or public holidays are typically answered on the next business day.
Please include enough detail for us to identify your request (for example, the email address you used, the page you visited, device type, and a short description of the issue). Do not send passwords, payment card numbers, government ID images, or copies of your private photos or files by email.
Private Vault does not replace your device manufacturer’s built-in security, operating-system file manager, app store policies, or professional legal advice. Indicators such as detected file counts, “VISIBLE” badges, live scan animations, and “protection enabled” messages are presented for awareness and education within the site experience.
If you believe your device has been compromised, you lost access to important data, or someone is accessing your accounts without permission, contact your device maker, carrier, or qualified support immediately.
Many common questions about data collection, cookies, analytics events (including site visits, button interactions, and engagement measurement), and permitted use of the site are answered in our Privacy Policy and Terms of Use.
Our pages are designed for mobile-first viewing with responsive layouts. If you encounter display issues on a specific phone model, browser, or screen size, let us know your device model, browser version, and a screenshot description so we can investigate.
For formal correspondence, you may contact us at:
Private Vault — Customer Support
Digital Privacy Services
1200 Secure Lane, Suite 400
San Jose, CA 95110
United States
We may update this address from time to time. The version published on this page is the current one.